Below are links to our company policies, strategies, and other corporate documents:
Our strategies
- Futures Strategy (with Covid Recovery Version March 21)
- Futures Strategy Summary
- Age-Friendly Strategy
- Asset Management Strategy
- Customer Involvement Strategy
- Community Investment Strategy
- Digital Access Strategy
- Equalities Scheme
- Green Spaces Strategy
- Value For Money Strategy
- Zero Carbon Strategy
Our policies
- Acceptable Behaviour Against Staff Policy (September 2024)
- Affordable and Social Tenancy Policy (June 2024)
- Affordable Rent Collection, Arrears and Debt Recovery Policy (July 2023)
- Allocations Policy (Full) (Southway Housing fully complies with the MCC policy)
- Allocations Policy Summary
- Anti-Modern Slavery Statement (October 2023)
- Anti-Social Behaviour Policy (November 2023)
- Asbestos Management Policy (October 2023)
- Boundary Treatment Policy (August 2023)
- Control of Legionella and Water Hygiene Policy (October 2023)
- Complaints Handling Policy (July 2024)
- Consumer Duty Policy (December 2023)
- Customer Care Policy (Everyone Matters) (November 2022)
- Customer Compensation Policy and Claims Procedure (May 2023)
- Damp and Mould Policy (August 2023)
- Data Protection Policy (February 2024)
- Deed of Postponement Policy (March 2023)
- Domestic Violence and Abuse Policy (February 2023)
- Electrical Safety Policy (October 2023)
- Empty Homes Standard (May 2023)
- Environmental Maintenance and Management Policy (November 2021)
- Equipment & Adaptations Policy (March 2025)
- Fire Safety Policy (October 2023)
- Fraud & Bribery Policy (July 2023)
- Gas Safety Management Policy (October 2023)
- Hate Crime and Hate Incident Policy (November 2023)
- Health and Safety Policy (April 2024)
- Leaseholder Management Policy (March 2023)
- Lifting Equipment Safety Policy (Oct 2023)
- Mutual Exchange Policy (May 2024)
- Pet Friendly Policy (May 2024)
- Probity Statement (March 2022)
- Rent Setting and Service Charges Policy (June 2024)
- Responsive Repairs Policy (August 2023)
- Right to Buy Policy (March 2023)
- Safeguarding Policy (February 2023)
- Tenancy Fraud Policy (February 2025)
- Tenancy Support Policy (October 2024)
- Temporary Accommodation (Decants) Policy
- Tenancy Assignment, Succession and Discretionary Tenancy Policy (March 2023)
- Volunteering Policy (September 2022)
Data Protection & Privacy Statement
- Click here to open the Trust Tenant Privacy Statement (February 2024)
- Click here to open the Privacy Notice for Extra Care Housing
- Insurance Policy Details
Insurance Policies
- If you’re a third-party solicitor enquiring about our insurance policy details and Portal ID:
- For EL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
- For PL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
Annual Accounts & Value For Money Reports
2023/2024
2022/2023
2021/2022
2020/21
2019/20
2018/19
2017/18
2016/17
2015/16
- Annual Accounts 2016
- Annual Accounts 2016 (PDF version)
- Value for Money (VFM) Report 2016 - see pages 17-38
2014/15
- Annual Accounts 2015
- Annual Accounts 2015 (PDF version)
- Value for Money (VFM) Report 2015
- Transparency Reports
2024/25
2023/24
2022/23
2021 / 22
2020 / 21
Archive
Councillors Guide to Southway Housing
Complaints Documents and Self Assessment
Reports
