Customer care dashboard
We measure and monitor to ensure we meet our performance standards.
Customer care home visits
We're here to make your home visits smooth, respectful, and reassuring.
Customer care emergency situations
We follow our service standards, but must be flexible where customer needs come first.
With the help of our tenants, we have developed standards to help maintain the high expectations we have for our customer care services.
We’re committed to giving you the best possible service every time you contact us. Our phone lines are open weekdays from 8am to 5.30pm, and we’re always here in an emergency. We aim to answer calls quickly, resolve queries first time, and follow up promptly when needed. You can also reach us online or through social media, and we’ll always get back to you within a few working days. Whether it’s booking a repair or getting in touch with a member of the team, we’ll communicate in a way that works best for you.
While we always aim to deliver the highest customer care, we accept that sometimes a customer’s particular needs may mean we need to prioritise our service differently.
If you think you need an emergency repair for your home, please visit what is considered an emergency repair and requires a response from us within 24 hours of it being reported.
