Our vision Our values

Our vision

Our vision is to provide excellent customer service and quality homes, where communities thrive.

Our new five-year plan supports our commitment to our vision. We’ll provide excellent customer service, listen and respond to our tenants, and improve our homes and communities.

While wider social and economic uncertainties and challenges will always exist, we’re a strong and resilient organisation and are confident that our plan will bring lasting benefits to our communities.

We’ve listened carefully to our customers and colleagues and are clear on where we need to improve. We’ll provide our people with the skills and systems they need to help us achieve our vision.

Our values

Respect

We treat everyone with respect and dignity, valuing our differences.

Equity

We’re fair and inclusive, ensuring everyone can be heard, with equal access and opportunities to succeed.

Ambition

We set high standards and are committed to continuous improvement and growth.

Compassion

We show empathy and concern for others, providing help and support where we can.

Honesty

We’re open, truthful, and sincere. We hold our hands up if we get something wrong and do the work to put it right.