All Southway’s properties on Arrowfield will be fitted with a new air source heat pump. It will take a few months to get to everyone, and will be carried out in phases.
The Cost of Living Support Hub offers tools and tips to make your money go further. Here at Southway, we're here to help, whether you're in crisis, need to earn, claim or just want to get the most from your money. Our Advice Team offer free support and advice to tenants. They can help you find out more about benefits you might be entitled to, how to save money on your energy bills, support with food and so much more.
You'll find all of this advice in our handy Cost of Living Support Pack, available to download here.
| Bathing or showering | Two pints of water |
| Drying clothes indoors | Nine pints of water |
| Cooking | Six pints of water |
| Breathing | Three pints of water |
| Leaks | If you have a leak, please contact us straight away |
“This year, we were very proud to be awarded ‘Best for Inclusion’ by the Greater Manchester Good Employment Charter. We also received a letter of congratulations from the Mayor of Manchester, Andy Burnham, in recognition of our achievements. These accolades underscore our commitment to building an inclusive environment for our staff, tenants and communities. "
- EDI Core Group
Repair FAQs & Guides
We are currently working on Repair FAQs and Guides to make our new website even more useful. We are working hard on the content alongside tenants to make these as relevant as possible and we thank you for your patience in the mean time.
Equipment and Adaptations
The way we deal with adaptation requests is different dependant on where you live.
Related ItemsHomes in Manchester
If you or someone living with you has a disability or is struggling to live independently at home.
Related ItemsCharges for Minor Adaptations
The cost of minor adaptations is fully funded by Southway Housing Trust .
Related ItemsQuick links
More information about repairs, and guides to help you in your home.
More information about repairs
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About air source heating – your questions answered
Find out moreAir source heat pumps capture heat from the outside air to heat your home and hot water. Heat from the outside air is absorbed into a fluid. Find out more here.
About the Arrowfield Low Carbon Living Project
The Arrowfield Low Carbon Living Project is part of Southway’s plan to reduce the carbon footprint of our communities and become a zero-carbon organisation by 2038.
Housing Options for Older People
Southway tenants over 50 can access support from our Housing and Care Options Advisor, who can help you by looking at all of your housing needs.
350+
Home adaptations and equipment
£20M
Extra support over the winter months
800%
Small DIY jobs around the house.
1,234
Installing hand rails, to prevent falls
Help and Support
In May 2012 Southway adopted an Age-friendly Strategy which sets out the priority actions we intend to take, with partners, to meet the needs and improve the quality of life of older people.
Age Friendly Project
Southway's leading work and research regarding 'age friendly' homes and communities for south Manchester comes from our extensive and ongoing "Age Friendly Project".
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Home content
pdf | 425kb
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Leadsholder
pdf | 3706kb
Fences & Hedges
As a general rule, Southway does not take responsibility for providing new replacement boundaries, including fencing, at our properties.
However, we do appreciate that the fitting of replacement boundaries is very important to you, and we have recently started a new pilot programme where we are installing environmentally friendly natural boundaries such as hedgerows and privets, with a temporary fence in place to support them until they're established.
If this proves to be successful and we receive positive feedback, it's something that we will look at doing more of in the future. Not only does this support our Zero Carbon strategy and fall in line with targets across the housing sector to find more carbon-friendly solutions, but it also supports our residents’ wishes to reduce their personal carbon footprints following feedback received as part of our Inspired by Our Communities approach.
About your garden and outside space
It is your responsibility to manage and maintain your garden.
We take a reasonable and fair approach to dealing with untidy gardens and we take necessary enforcement action against tenants who do not maintain their garden.
We take action when we see:
- Overgrown vegetation
- Unauthorised alterations, e.g. car hard standings and removal of hedgerows
- Inappropriate storage materials, e.g. car parts, furniture, white goods, kept in gardens driveways or ginnels
- Animal faeces and pet debris left in gardens
Do you need help with your garden?
We're sorry to have to tell you that applications for this scheme are now closed.
Some tenants are unable to maintain or work on their gardens themselves
We offer a subsidised basic gardening service (with a yearly admin fee of £50) to older and disabled tenants.
You must meet the following criteria to be eligible for the Concessionary Gardening Service:
- 70 or over and you do not have anyone aged 16 or over living in your home, or any family members living within a three mile radius
- 69 or younger AND you receive standard level PIP payments or Attendance Allowance (or middle or high rate DLA), AND you do not have anyone aged 16 or over living in your home, or family members living within a three mile radius
You will not be eligible for the service if:
- You have not signed a Southway tenancy agreement
- Your rent account is in arrears over £450
- There is an active ASB complaint against you
- You have applied for Right to Buy or Right to Acquire with the Trust
- Your Gas Service or Electrical Pet Test are overdue
Please read the qualifying criteria carefully and if you feel you are eligible for the Service, fill in this form and return it to us at the office or by emailing a signed copy to [email protected], along with the PIP, ESA or Attendance Allowance award letters as proof
- If you own a flat within the Southway area you are a Leaseholder.
- This means that you bought the right to live in your property for a fixed number of years.
- Southway retain the freehold interest, so we are your landlord.
- Southway retains a legal duty to enforce your obligations under the lease and also maintain and repair the building your home is in and all shared areas, grounds and services.
- If you are not sure if you are a leaseholder please contact us.
- A lease is a private contract between the leaseholder and the owner of the building (Southway Housing Trust).
- A lease describes your rights and responsibilities. You should familiarise yourself with its content.
- If you have lost your lease we can provide you with a copy for a charge or you can contact the Land Registry.
You can now request a variety of services online:
• Tell us you are subletting
• Request an improvement or alteration
• Tell us you want to sell
• Report ASB or neighbour nuisance
• Request a deed of postponement (extra borrowing)
• Request a duplicate document
• Book an appointment with a Southway Homes Officer
• Give S20 (home Improvement) feedback
• Update your personal details
- Our Leaseholder Handbook has all the information you need about your lease, but if you do need to ask us anything please email [email protected]
- For free independent advice and support, please contact the Leaseholder Advisory Service (LEASE)
More than just building houses
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Step 2 Instructions
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About Low Carbon Living
Read about Changing Together - our journey to becoming a Zero Carbon housing association by 2038.
Arrowfield Low Carbon Living Project
Southway has pledged to become a zero-carbon organisation by 2038, following Greater Manchester’s climate emergency declaration.
Help with your bills
If you're struggling to afford your bills, our specially trained Advice Team are here to help!
How building new homes can have la...
Southway launches new five-year pl...
Tenants who claim Universal Credit...
Southway has made a pledge to become a zero carbon organisation by 2038. We are fully committed to creating sustainable communities; reducing emissions, and bills, and increasing education around the critical issues of greener energy and 'low-carbon' living.
