Emergency repairs
Check what qualifies as an emergency repair and how to get urgent help from Southway.
Damp and mould
Get help with condensation, damp, and mould. Learn prevention tips and how to report issues to Southway Housing for support.
DIY and your responsibilities
Find out your DIY rights, repair duties, and when you may need to pay for rechargeable repairs at your Southway home.
Check your heating is working
Now is the perfect time to make sure your heating is working properly. If there’s a problem, let us know early. We’ll help get things sorted before the cold weather hits.
Equipment and adaptations
If you or someone you live with is living with a disability or finds daily tasks difficult, we may be able to help by arranging adaptations or equipment to make life easier.
Improvements or alterations
If you want to make any improvements or alterations to your home, you must get our written permission first. This is a condition of your tenancy.
